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FREQUENTLY ASKED QUESTIONS
MOST COMMON QUESTIONS AND ANSWERS
General Questions
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Orders inquiries
General Questions
How can I place an order?
Placing an order is easy! Just follow these simple steps:
- Find Your Product: Use the search bar at the top of the page or browse through the categories on our homepage to locate the product you need. Choose the desired flavor and size.
- Add to Cart: Once you’re on the product page, select the flavor and size, then click "Add to Cart."
- Review Your Order: Go to your cart page to review your selected items.
- Checkout: Click "Proceed to Checkout" to finalize your order.
For a better shopping experience and to keep track of your orders, you can create an account using this link. If you prefer, you can also checkout as a guest.
Happy shopping!
Can I remove, add, or change items in my order after it has been placed?
Once an order is placed, we're unable to make changes to it. However, if you need to update or cancel your order, please contact us as soon as possible. We can assist with canceling your current order so you can place a new one.
I received my order with missing/damaged items, what can I do?
- Contact Us: Reach out to our customer support team as soon as possible, making sure to share the order number and details about the missing or damaged items. (Click here for our contact details).
- Provide Evidence: If possible, send us a photo of the damaged items, packaging, and LOT number (found next to the expiry date) if applicable.
- We'll Make It Right: We’ll review your information and arrange for a replacement or refund as needed.
- Feel free to refer back to the refund policy
I contacted you through email; I received a ticket number, what is that?
A ticket number is your unique reference for tracking and following up on your inquiries. When you email us, your message becomes a ticket in our system, which helps us efficiently address and resolve your issue with high professional standards.
How can I be notified about your latest offers and promotions?
To stay updated with our latest promotions and offers, you can subscribe to our newsletter by entering your email in the yellow box at the bottom of any page on Sporter.com. Don't forget to follow us on social media and turn on notifications for our posts and stories!
- Facebook: Sporter.com
- Instagram: @sportercom
- X: @sportercom
How can I get a discount code?
Keep an eye on our social media pages and subscribe to our newsletter for the latest coupon codes and special deals.
How can I contact the Sporter customer service team?
You can reach us six days a week (except Fridays) from 8:00 AM to 9:00 PM Egypt time through the following channels:
- Email: [email protected]
- Phone: +97148830300
- Social media: Send us a direct message on Instagram, Facebook, or X
Does Sporter have any stores or showrooms?
Unfortunately, we do not have any physical stores at this time.
Is there any cart/order quantity limitation?
You may place your order with a maximum value of EGP 10,000.